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ITEM PURCHASED ON E-BAY NEVER RECEIVED TO MY ADDRESS

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grumpi22
Contributor
Posted on

I purchased an item on e-bay, received a tracking number, the item was delivered but not to my address according to FedEx, delivered to a different address.  Pay-Pal will not refund money because the item was delivered.  Pay-pal never investigated if the item was delivered to my address and closed the case.  How do I get a refund?  Paypal really sucks...

3 REPLIES 3

ITEM PURCHASED ON E-BAY NEVER RECEIVED TO MY ADDRESS

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kernowlass
Esteemed Advisor

@grumpi22 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.

ITEM PURCHASED ON E-BAY NEVER RECEIVED TO MY ADDRESS

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grumpi22
Contributor

Why do I have to go through all that process?  That's what the SCUMS at paypal should have done.  They are SCUMS and SCAMMERS, use a credit card, at least they will believe the client...

ITEM PURCHASED ON E-BAY NEVER RECEIVED TO MY ADDRESS

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kernowlass
Esteemed Advisor

@grumpi22 

 

Except some credit cards are also turning away clients refunds are not always guaranteed.


Advice is voluntary.
Kudos / Solution appreciated.

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