I want to issue a refund from a payment I did via Friends & Family

[valilisd]

I sent a payment to somebody via Friends and Family for a service. He asked me to choose this option. I haven't used PayPal to send money directly to somebody using the app, i only made purchases from other sites using PayPal method. The issue at the moment is that the guy didnt' provide me the service we agreed. I have of course screenshots of our messages. I wanted to request a refund or open a dispute but I cant find an option for this, possibly because the payment is for friends and family. Is there any way i can request a refund or open a dispute on this case? Luckily the amount wasn't high, and i know that was probably my fault for accepting to send the money that way. I would appreciate an answer. Thank you.

[kernowlass]

@valilisd 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.