I need to confirm my identity, and haven't gotten back to me in a week??

JudahK
Contributor
Contributor

I’ve uploaded all the relevant documents, and they say they’ll get back to me soon, but it’s been a week and still nothing. I can’t transfer any of my cash. What do I do? 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@JudahK 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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JudahK
Contributor
Contributor

Thank you, I'll give it a try, hope it works!

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