I need an email address for this company .. ..Seller info: Amgo Technology Co., Limited

candlelady9ah
Contributor
Contributor

I need an email address for this company .. ..Seller info: Amgo Technology Co., Limited

I ordered in November a nativity for the yard. I never received it. Now I do not want it. I have not been able to find an email address as Paypal says email the seller first. I never received an invoice, no tracking. No information on how to contact them. I want a refund it's been over 2-1/2 months.

Where do I go from here?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@candlelady9ah 

 

Open a dispute for non receipt of item !!

 

https://www.paypal.com/us/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160


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3 REPLIES 3

mhelmntrs
Contributor
Contributor
If you're unable to find contact information for Amgo Technology Co., Limited, the seller from whom you purchased the nativity set, here are a few steps you can take to try to resolve the issue: 1. **Check Order Confirmation:** Look through your email inbox for any order confirmation or receipt from the time you made the purchase. Sometimes, the seller's contact information is included in these communications. 2. **Check PayPal Transaction Details:** Review the transaction details in your PayPal account for the purchase of the nativity set. There might be additional information or a link to contact the seller directly through PayPal. 3. **Contact PayPal Support:** If you're unable to find contact information for the seller, reach out to PayPal's customer support for assistance. Explain the situation and provide details about the transaction. PayPal may be able to help facilitate communication with the seller or assist with resolving the issue. 4. **Dispute Resolution:** If you've attempted to contact the seller without success and have not received the item you purchased, consider opening a dispute or claim through PayPal's resolution center. PayPal offers buyer protection, and they may be able to help you obtain a refund if the seller is unresponsive or unable to fulfill the order. 5. **File a Complaint:** If all attempts to resolve the issue through PayPal are unsuccessful, you may need to file a complaint with relevant consumer protection agencies or organizations in your country. They can provide guidance on next steps for resolving disputes with online sellers. Remember to document all communication attempts and keep records of any relevant information, such as transaction details and screenshots. This will help support your case if you need to escalate the issue further.
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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@candlelady9ah 

 

Open a dispute for non receipt of item !!

 

https://www.paypal.com/us/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160


Advice is voluntary.
Kudos / Solution appreciated.
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debrasuzan
Member
Member

I have an email address for Amgo Technology Co. Limited but when I try to send it to you here, I get a message that the email address is not allowed.

So, I will try it this way.  [removed]

 

 

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