I made a purchase, haven't received item, seller will not respond emails, what can I do?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I made a order on DinoTomic and paid as a guest user on PayPal. I made the order over a month ago, and have sent multiple emails to them inquiring about the order, with no response.
Because I was a guest user at the time and not a member of PayPal I can't see anything to do with the order, or I just don't know where to look?
What can I do?
- Labels:
-
Disputes & Chargebacks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You ''may'' not have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you OR opening a dispute if you are covered by buyer protection.
So If you need help for a guest buyer transaction then you can;
1. Phone Paypal customer services and see if they will help you.
https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--help378
OR
2. Contact your card issuer for a chargeback.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Being asked to return an item to China when it was shipped from the US in Security and Fraud
- How do i increase my PayPal credit limit? in Transactions
- Paypal Customer Service destroy my chances in getting full refund in Reporting
- PayPal pay in four partial refund has not gone through to card, has been past three business days. in Transactions
- Scammed BazwTEN Co Ltd 11/22/2024 online purchase in Security and Fraud