I'm trying to report an item not received but it goes to unauthorised transaction. What can I do?

[debevans]

I am trying to report an item as not received from 14 March but it just takes me to report an unauthorised transaction.

What can I do?

Paypal assistant chat is not working.

[sharpiemarker]

@debevans 

That means you paid with friends and family option which are not covered by buyer protection program where you get the item not received or significantly not as described options to dispute.