I'm not sure why I'm unable to use my PayPal account

jojowolf43
Contributor
Contributor
I'm locked out of using my account because I keep getting request to verify my card. I already did this and it says my new card is the preferred payment, but I'm unable to remove my old card off my account. It says my old card has been removed but I still see it as a payment. I'm not sure why my account is still restricted.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jojowolf43 

 

Your best bet is reach out to customer services to check the issue?

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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