I'm at my wit's end here. I've called support several times but they give me the run-around, promising to get back to me and never do. I don't know what else to do so maybe the community can help...
I am the chair of a political organization and we need to fundraise. I wanted to host an online silent auction and the website uses PayPal to process debit and credit payments. I used my official chair email to create a business account, I included my EIN documentation with it.
Within 30 minutes (27 to be exact, according to the timestamps) I was hit with a permanent limitation. After going in circles at the resolution center, I called the help desk. I just want to know why the limitation was placed, and what mistake I may have made, so I can make sure my candidates don't make the same mistake if they chose to use PayPal for fundraising as well.
To make a long story short, the help desk couldn't give me answers. Just... "Yep, you have a limitation." I've called a total of 4 times. I've been passed around to different people and supervisors. Every time I call, someone says they will get back to me within X number of minutes and they never do. It was suggested I email the 'back office,' which I did several times and only got an automated response. The last person I spoke to suggested using a personal account instead. A personal account... for campaign fundraising?! We need to report contributions to the state, that's why we make separate accounts. Personal accounts are a big no-no!
I'm not asking to get the limitation removed, I just want answers. Why was the limitation placed and how was that determination made within 30 minutes of creating the account? I never made or accepted any payments. I need to know what the issue is so I can let my candidates know what to do, or if they need to avoid using PayPal altogether. Please, any insight or suggestions are appreciated.
