I have real proofs of my actual age, but paypal still permanently limited my account.

xomonz222
New Community Member

I have recently made a paypal account, I am already 18 years old. Earlier I have submitted some documents to confirm my identity (they contain my address, birthday and othe informations) and suddenly my paypal account has been permanently limited because according to their email they had found out that I am still under 18 when I provided government-issued documents proving my age. What should I do? 

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@xomonz222 

 

Contact customer service to clarify the mix up:

Log out of all accounts.

https://www.paypal.com/ph/smarthelp/contact-us      

Click “Call Us” option on the bottom.   
Click “call us as guest”.

 

Or reach out to PayPal at Facebook or Twitter:    

PayPal on Facebook

PayPal on Twitter


Kudos & Solved are greatly appreciated. 🙂
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