cancel
Showing results for 
Search instead for 
Did you mean: 

I have not received the item yet

Options
hoffman21
Contributor
Posted on

hello I have opened a case from 14/06/2021. but the paypal not answered me yet with the refund. How long it takes to get a my refund

2 REPLIES 2

I have not received the item yet

Options
sharpiemarker
Esteemed Advisor

@hoffman21 

PayPal tries to resolve case within 30 days but sometimes it can take longer.

 

Did you escalate to a PayPal claim before 4/7/2021? You had 20 days to escalate. Then PayPal has to talk to both parties to get information. What is the claim status? Under Review?


Kudos & Solved are greatly appreciated. 🙂

I have not received the item yet

Options
hoffman21
Contributor

thank you for sending me a message, yes the status of the claim is under consideration; still

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.