I have fell into a scummy website using paypal payment, and paypal is not really doing enough job.

Saud1994
Contributor
Contributor

I purchased shirts from a website, and they sent me things that are unwearable and fake and extremely cheap and poor quality, paypal is not really doing enough job for the resolution center, and the seller is stalling them for more than 2 months, should i just force chargeback paypal?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Saud1994 

 

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.

If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.


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Saud1994
Contributor
Contributor

It is true, its impossible  to stop them, but i have opened a dispute since more then a month ago, and the seller is stalling over and over, PayPal decided to refund me fully but in exchange to return the item, the issue is, i do not i wish to pay for the shipping since it counter the idea me receiving a full refund, plus i do not actually know their address since its hidden.

I have decided to open a case in my bank to escalate the issue. because the purchase date is November 26, and i don't want to delay it that much so i don't get the excuse of me being late.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Saud1994 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

If you decide to go down the chargeback route with your bank or card issuer then be aware your Paypal claim would probably be voided.


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Saud1994
Contributor
Contributor

Buyer protection does not give me the entitlement for the refund cost that is true, but when it comes to actual scam attempt by the seller, PayPal should have some protocols against those and not make the customers pay for the scam attempts, with that been said, i think getting my rights back using my bank seems fair to me. the bank will collect the items from my home and to be confiscated and fake goods and force chargeback the money back, that would let paypal take the money from the scammers.

that would seems the best route and the logical one.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Saud1994 

 

Good luck then, hope the faith in your banks chargeback procedures is justified.


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