I have an unathorized charge which i didn't authorize from AVANQUESTand paypal closed it

Photomann
Contributor
Contributor

I have a charge from this AVANQUEST which i didn't authorize and paypal decided to close now i don't know what to do i didn't authorize and what can i do as i haven't charged anything from paypal in a longtime please help 

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Bwatts
Member
Member
Please advise as to How To Appeal. I could not locate. Thank you
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PayPal_Olivia
Moderator
Moderator

Hi @Bwatts

 

Thank you for your participation in this thread. I'm sorry that you've had a difficult time contacting Customer Service to get your case appealed. 

 

If the appeal option is not listed, then Customer Service would be the way to go. Contacting during the posted business hours would be the way to get assistance via phone or chat. If that isn't possible, there are Social Media options listed in this Help Center article about Contacting PayPal. Please use the Private Messaging or Direct Messaging function to allow the Customer Service representatives to assist more directly.

 

I hope this is helpful!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
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Bwatts
Member
Member
Skip to main content Browse categories PayPal Community More Bwatts Search all content Security and Fraud I have an unathorized charge which i didn't authorize from AVANQUESTand paypal closed it Photomann Photomann Contributor Contributor Posted on ‎Oct-04-2022 10:47 AM I have a charge from this AVANQUEST which i didn't authorize and paypal decided to close now i don't know what to do i didn't authorize and what can i do as i haven't charged anything from paypal in a longtime please help Labels Fraud & Phishing 3 people had this problem. All topics 7 REPLIES kernowlass kernowlass Esteemed Advisor Esteemed Advisor ‎Oct-05-2022 03:40 PM @Photomann Check if you had a subscription set up. Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.'' Advice is voluntary. Kudos / Solution appreciated. Carambol Carambol Contributor Contributor ‎Sep-25-2023 02:27 AM I have got the same, how solve this? FJMG64 FJMG64 Contributor Contributor ‎Apr-25-2023 01:46 AM I also have been charged by Avanquest even though I never bought or subscribed to their product. The invoice just appeared on my Paypal account one day and it was paid without my authorisation. Apparently a recurring subscription had been set up which I know nothing about. I have since made it inactive and lodged a complaint. Hopefully Paypal will return the funds, I can barely afford to live as it is without having precious dollars stolen - especially when it means the difference between feeding myself with the kids of just feeding the kids and going without! PayPal_paula Moderator PayPal_paula Moderator ‎Apr-25-2023 02:04 AM Hi @FJMG64 and welcome, I am sorry to hear of the situation you are in. I am sure it is difficult for you. It is good that you have already filed a claim for this. Once reviewed and found to be unauthorised a refund can be issued. I would recommend to also contact Avanquest to let them know what has happened. They may be able to refund from their side which might be a little quicker for you. Thanks for your post, Paula FJMG64 FJMG64 Contributor Contributor ‎Apr-25-2023 02:45 AM Thanks Paula. It took less than an hour for Paypal to 'investigate' my claim, deem it as unsupported and close the file. Obviously no investigation was completed and it appears to be laziness or something affecting whomever was supposed to be checking into it. The company has a history of taking peoples money without authorisation. It is a scam! Not that Paypal cares. Well, I have now removed all linked bank accounts and credit card details from my Paypal account so it can't happen again. Actually, there are so many other payment services out there, I don't need Paypal any longer so I will just delete them from further use. PayPal_paula Moderator PayPal_paula Moderator ‎Apr-25-2023 03:03 AM Hi @FJMG64, Thank you for the update. I do wish you received better news. When an account is reviewed, we will look to see if there has been any unauthorized activity. It can be hard to detect if there has been a subscription set up as most of the access would be done on the merchant side. I would recommend to reach out to the merchant directly to get them to refund. I would also advise to appeal the decision that has been made and request that it is reviewed again. Human error can happen and there is no harm in asking for it to be reviewed again. I hope this helps, Paula Bwatts Bwatts Member Member ‎Oct-29-2023 06:00 AM I have also been hit by Avanquest's Unauthorized Charges! I have never heard of this company or website, nor is it located anywhere in my "Google History". I have 2 charges from them @ $15.97 on my Paypal Credit account (which will also add interest). My dispute of the 1st charge was almost immediately "Closed" by Paypal, stating that I should basically just work it out with the seller. I Have contacted the seller and have received No Response. Reading about refunds on the Avanquest website, it states that they "Do Not refund transactions paid via PayPal ". Maybe Paypal should research online, the LONG LIST of reviews & complaints regarding Unauthorized Charges, additional charges to those whom have purchased this product, how there products are not obtainable after purchase, and so-on before immediately closing a case that has OBVIOUSLY NOT BEEN INVESTIGATED!! (Please Explain why every dispute through Paypal's Resolution Center usually takes Days, if not weeks.... But THIS, on an Early Sunday Morning, can immediately be investigated & closed? Especially when Every entity of Paypal - *Customer support, Billing support, and ***Resolution Center Agents*** - that I have attempted to contact are "out of the office and I should try them during regular business hours"?? Maybe it's just my opinion, but it seems Disturbingly Difficult for something to be Investigated & Reviewed when No One is there to do it). Thank you Paula, I look forward to your reply
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Bwatts
Member
Member
I have also been hit by Avanquest's Unauthorized Charges! I have never heard of this company or website, nor is it located anywhere in my "Google History". I have 2 charges from them @ $15.97 on my Paypal Credit account (which will also add interest). My dispute of the 1st charge was almost immediately "Closed" by Paypal, stating that I should basically just work it out with the seller. I Have contacted the seller and have received No Response. Reading about refunds on the Avanquest website, it states that they "Do Not refund transactions paid via PayPal ". Maybe Paypal should research online, the LONG LIST of reviews & complaints regarding Unauthorized Charges, additional charges to those whom have purchased this product, how there products are not obtainable after purchase, and so-on before immediately closing a case that has OBVIOUSLY NOT BEEN INVESTIGATED!! (Please Explain why every dispute through Paypal's Resolution Center usually takes Days, if not weeks.... But THIS, on an Early Sunday Morning, can immediately be investigated & closed? Especially when Every entity of Paypal - *Customer support, Billing support, and ***Resolution Center Agents*** - that I have attempted to contact are "out of the office and I should try them during regular business hours"?? Maybe it's just my opinion, but it seems Disturbingly Difficult for something to be Investigated & Reviewed when No One is there to do it). Thank you Paula, I look forward to your reply
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Bwatts
Member
Member
I have also been hit by Avanquest's Unauthorized Charges! I have never heard of this company or website, nor is it located anywhere in my "Google History". I have 2 charges from them @ $15.97 on my Paypal Credit account (which will also add interest). My dispute of the 1st charge was almost immediately "Closed" by Paypal, stating that I should basically just work it out with the seller. Reading about refunds on the Avanquest website, it states that they "Do Not refund transactions paid via PayPal". I submitted a complaint to the BBB against Avanquest (and if Paypal considers Everyone's Fraudulent charges as "legitimate", I'd suggest submitting a complaint against them as well) So what now? I don't have the time or money to spend hours fighting this! Has anyone had any luck??
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Bwatts 

 

A lot of times what happens is people accept a free trial for a product, like anti virus, and forget to cancel and it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''


Advice is voluntary.
Kudos / Solution appreciated.
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newkeith23
Contributor
Contributor

i see a phone number on my banking statement as paypal [removed] and i am not sure what to do next because this phone number is not working and i do not how to contact to cancel this charge.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@newkeith23 

 

If you bought something online with a debit or credit card and didn't log into your Paypal account then of course it won't show on that Paypal account because you bought as a guest buyer.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services and your card issuer to query the transactions.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.




Advice is voluntary.
Kudos / Solution appreciated.
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