I have an unathorized charge which i didn't authorize from AVANQUESTand paypal closed it
I also have been charged by Avanquest even though I never bought or subscribed to their product. The invoice just appeared on my Paypal account one day and it was paid without my authorisation. Apparently a recurring subscription had been set up which I know nothing about. I have since made it inactive and lodged a complaint. Hopefully Paypal will return the funds, I can barely afford to live as it is without having precious dollars stolen - especially when it means the difference between feeding myself with the kids of just feeding the kids and going without!
Hi @FJMG64 and welcome,
I am sorry to hear of the situation you are in. I am sure it is difficult for you. It is good that you have already filed a claim for this. Once reviewed and found to be unauthorised a refund can be issued. I would recommend to also contact Avanquest to let them know what has happened. They may be able to refund from their side which might be a little quicker for you.
Thanks for your post,
Thanks Paula. It took less than an hour for Paypal to 'investigate' my claim, deem it as unsupported and close the file. Obviously no investigation was completed and it appears to be laziness or something affecting whomever was supposed to be checking into it. The company has a history of taking peoples money without authorisation. It is a scam! Not that Paypal cares. Well, I have now removed all linked bank accounts and credit card details from my Paypal account so it can't happen again. Actually, there are so many other payment services out there, I don't need Paypal any longer so I will just delete them from further use.
Thank you for the update. I do wish you received better news. When an account is reviewed, we will look to see if there has been any unauthorized activity. It can be hard to detect if there has been a subscription set up as most of the access would be done on the merchant side. I would recommend to reach out to the merchant directly to get them to refund. I would also advise to appeal the decision that has been made and request that it is reviewed again. Human error can happen and there is no harm in asking for it to be reviewed again.
I hope this helps,
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