I got scammed by a phishing site, but paypal closed the case against my favor

jyjyjyjyjyjyjy
New Community Member

 I was scammed by the phishing website (https://www.solovairsingapore.com/) last night. I have contacted the offical  Solovair site and they informed me that the website is fake. when i tried to dispute the charge, there was no section for 'phishing/fake site so i picked unauthorised transaction. now paypal closed the case and there is no way for me to dispute the charge, help!?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jyjyjyjyjyjyjy 



A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal and see if they will open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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