I don't know if my account is verified, PayPal stopped sending me emails

[BrendaMarzipan]

Hi

I believe I made my account on the 4th, it was Saturday, and I tried to make a transaction with a friend and the payment was put on hold and I was like "ok, 21 days", but then the app started showing a pop-up on the top of the app telling me to verify my account, and so I did exactly that, and even though it was a Saturday, PayPal was sending me emails on the status of the verification process, stuff that didn't even seem right (like that the info didn't match even though it did) until I tried once again and it finally seemed to have worked, except I don't actually know if it worked because the pop-up was gone and PayPal just didn't send anymore emails to me regarding that, I don't even know what is the status of my account right now, is it verified? It said it would take 2 to 3 useful/working (I believe the word used was useful) days to verify but we're on the 3rd useful day now and still nothing.

I was hoping maybe verifying my account further would help me wait less than 21 days since it says that the wait is for verification.

[sharpiemarker · Accepted solution]

@BrendaMarzipan 

The 21 day hold is not related to account verification. If there’s no alerts on the dashboard and the bell icon doesn’t have any alerts, then they may have verified you. No news is good news.

To get the funds released sooner…

There are two methods to release money sooner depending on what you see on your screen:

Method 1:

Recipient has to change the order status or add tracking: 

1. Go to Activity.
2. Find the transaction to update, then click Get your money. 
3. *If you sold a product, select Product to add tracking information or print shipping label directly. 
4. **If you received payment that do not require shipping, selling an intangible item or service, select Service or virtual product to confirm order status.
5. Click Submit. 

*Use one of the approved shipping carriers and PayPal release the hold 24 hours after the courier confirms delivery to the buyer’s address.

**Recipient will get their money 7 days after confirming the order status as Completed.

Method 2:

If there are no issues with the transactions such as disputes, claims or chargebacks, the funds should typically be released within 21 days from the date of payment.

In some markets, the transaction can be marked as "shipped" or "processed" to gain earlier access to the funds.

Here's how to mark your item as “shipped” or “Processed” in the Transaction details:

1. Log in to your PayPal account.
2. Go to Activity.
3. Click the transaction to update.
4. Click “Add tracking info” button.
5. Click the Order Status menu and select “Order Processed” if physical shipping is not required, otherwise select “Shipped” and provide tracking number if available.

Then, after 48 hrs from payment date, ask Sender to ‘confirm receipt’, here’s how:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

Note: Not all transactions will have the ‘confirm receipt’ option nor is required to confirm receipt.