I cant login to my account because I lost my phone. Login issues. Lost Phone

wilmot1
New Community Member

Hi guys, I lost my phone(it got stolen) and everytime I try to login it wants me to send a text message to it. I cant do that. I am going around in circles trying to get access to my account to put in a new phone number.

I have tried to reset the password many times but again it asks for the phone text or call thing.

Is there any way around this, any support email or anything I can contact?

 

Thanks for the help

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@wilmot1 

 

Use the guest phone option to reach out to customer services.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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