I can't delete my account.

awkwardgeorgee
New Community Member
I want to delete my Paypal account for a long time now, since I never even used it, but all the time my account deletion request is denied due to some limitation that I don't even know. I only have an e-mail and phone number connected to the account, so I don't know why it doesn't just allow me to delete it.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@awkwardgeorgee 


Sadly you can't close a permanently limited account. Paypal limits it to stop you removing anything from it.
They don't want you to be able to use anything linked to it to try and open another Paypal account.


Advice is voluntary.
Kudos / Solution appreciated.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@awkwardgeorgee 


Sadly you can't close a permanently limited account. Paypal limits it to stop you removing anything from it.
They don't want you to be able to use anything linked to it to try and open another Paypal account.


Advice is voluntary.
Kudos / Solution appreciated.
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truoijestroijes
Contributor
Contributor
paypal refuses to delete my account. I have tried to break all possible terms of use within the limits of legality, support, but this is a terrible service. arbitrarily refuse to delete my account in any way
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PayPal_Bindu
Moderator
Moderator

Hello @truoijestroijes 

 

Welcome to the PayPal Help Community and thanks for posting here!

 

I am sorry to hear that you're thinking to close your account. If you're having difficulty with your PayPal account, you can contact our customer service team to help you with any issue. You cannot close your account with a remaining balance, an account limitation, or other unresolved issues. If you're not having any pending issues and not able to close your account, please check the contact options to reach the team to get this resolved for you. 

 

Good luck,

Bindu

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