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I I brought a product from a seller but I cannot contact them

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Shazza6
Contributor
Posted on

Has anyone brought anything from...Bojiatu Supply Chain Co., Ltd. I can't get hold of them to find out when my item is being shipped or have I been scammed, please help

21 REPLIES 21

I I brought a product from a seller but I cannot contact them

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kernowlass
Esteemed Advisor

@Shazza6 

 

Another of these?

 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.

I I brought a product from a seller but I cannot contact them

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SJ100
Contributor

This company I believe to be a scam. I thought I was buying something that turned out to be nothing like I thought I was getting. I thought I was getting multiple items. I ended up getting one item only from this company.  I believe this company is based in China. Is that correct? If you you contact Paypal help they should be able to look at your payment transaction and give you an email address connected to your payment.

I I brought a product from a seller but I cannot contact them

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T2rock
Contributor

Got my “Surprise” NFL team items today from the company you mentioned. It took 5 weeks and $28 for shipping to get 2 face masks and a child size wrist band.  I would definitely call this a total scam/rip off.

I I brought a product from a seller but I cannot contact them

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SJ100
Contributor

Yep it's a scam. I have logged a complaint with Paypal.  It is now turned into a claim. You should do the same thing.

BTW all I got was the little bracelet. Nothing else. When I looked further into the forums it seems there have been lots of

people scammed by these guys. I highly recommend you complain.

Take Care

Ryan

I I brought a product from a seller but I cannot contact them

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lmeeink
Contributor

Same thing here.  What a bunch of crap.

I I brought a product from a seller but I cannot contact them

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SJ100
Contributor

Put in a complaint on these guys. I got my money back. I am still fighting to have the Paypal link removed as well

If Paypal wants to do business with scammers it doesn't look good for them. Ask for your money and tell them

you want this company removed from Paypal so other's don't get scammed.

 

Regards

Ryan

I I brought a product from a seller but I cannot contact them

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T2rock
Contributor

Filed my complaint. Paypal investigating. You would think they would remove them as a link.

I I brought a product from a seller but I cannot contact them

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Daycard
New Community Member
me too but I know that items from China can take up to 3 months!!

I I brought a product from a seller but I cannot contact them

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SJ100
Contributor

I just got off the phone with Paypal. I am going to continue watching for this company to be taken down.  It has been escalated  to a higher team. For investigation and hopefully a full shutdown.

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