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How to reopen a closed disputed case

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esonia33
Contributor

cause for now, it seems hard to contact paypal staff. When I use the online chatting, they say they cant do anything since the claim is closed ://

How to reopen a closed disputed case

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soso2k
Contributor

I am one of the victime of Thief seller, and I can't reopen my case and tried to report with unauthorised payment without sucess - Case ID: PP-I-15257457. Closed case by paypal. 

Money is not big amount, but I just don\t want the seller gets money by this lie transaction. I paid for about 75 USD and got towel and hat with the price of less than 1 USD from china. 

 

that's really bad if Paypal could let seller gets away with this selling and find more victims. 

 

 

How to reopen a closed disputed case

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kernowlass
Esteemed Advisor

@soso2k 


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you for the correct option of item received but not as described.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


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How to reopen a closed disputed case

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soso2k
Contributor
Thanks a lot for your advice. I knew that unauthorized payment is not my case. however as my disputed case is closed so I tried with that way. I really hope that PayPal will consider to reopen my dispute case. I have tried to call PayPal, however Swiss center kept me on hold more than 15mins then the line is cut. thanks for all your advices so much.

How to reopen a closed disputed case

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soso2k
Contributor

the leadtime for disputed case should be extended to 60 days minimum and extenable should be an option. 

it is not possible to know what the selller sent out when they gave only tracking  number - we know the package was sent out but what was packed was unknown till we received it on hands. .

When we knew that we got scammed!!! it was loo late, paypal case was  closed already without the option to be extendable. 

Paypal should be well aware of postal / delivery/ transit time?? 

 

I don't know how my case will be going - I could not find any option to open the case with Paypal.

But I will do my best to get this Chinese SCAM SELLER alert. 

How to reopen a closed disputed case

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kernowlass
Esteemed Advisor

@soso2k 

 

If you opened a dispute for non receipt of item and it was closed as the seller provided tracking BUT the item arrived and was misdescribed then yes you can in that instance phone customer services and ask them to open a dispute for item received but not as described for you.

 

However you opened one for unauthorised as you had already opened one for non receipt so of course it was declined.

Contact c.s. and get them to open a SNAD for you. 


Advice is voluntary.
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How to reopen a closed disputed case

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soso2k
Contributor
Hi Thanks a lot. for your advice. I will try to call again, hope I can get through.

How to reopen a closed disputed case

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soso2k
Contributor
hi there, Just would like to update that I called to PayPal in Switzerland on last Friday . I got one case refunded full amount within 2hours for the first case . The second one was refused even it was the same seller -I bought 2items with 1day different on transaction Date. I called PayPal again to check he said he would do something if 10 days passed, I would get refund if seller do nothing . .. now I wait.. up till now I still the, second case is refused no changed at all. is that normal?

How to reopen a closed disputed case

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Seane68
Contributor

I Had  the exact same problem  I ordered a futon mattress.  The seller never gave me any info on expected delivery and wouldn't return my messages.  I had Pay Pal investigate.  Pay Pal said the seller provided a tracking number.  I tracked the number and it said item delivered in mail box.  I contacted USPS.  They informed me that the delivery was not to either of my known addresses.  I tried to add this info on the resolution center on Pay Pal but it wouldn't let me.  Pay Pal then said "item delivered.  Case closed"  Yet if Pay Pal had done any kind of investigation they would have known the tracking number did not match the shipping address I gave the seller.  So now I'm hoping my credit card company will help me out.  I'm closing my Pay Pal account as there are plenty of  other options.  Don't know if it is legit but have read some postings that say Pay Pal is in on these scams.  I'm done with them.

How to reopen a closed disputed case

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soso2k
Contributor
I would like to inform that I finally have full refund back for my 2 cases from Chinese scammer seller. All in, I took about 2wks to get all refunds from the date I got packagees by post and I was realizing that I was cheated. With 3 times calling to PayPal, talkef only about 5 mins each, waiting on phone was long though. However, it was worth waiting. 🙂 If you have this kind of case with yourself, pls contact PayPal by phone. I explained all things happened to my orders, I got tracking info, they sent out the things that lot cheaper (I was cheated attentionally!!). I explained and retalked to the staff, then PayPal finally agreed to reopen the case and I got refunded!!! 🙏🙏. Just be patient though, I called 3 times to get this result I wanted. PS. I talked to one guy, he seemed no interest on my problem. I called other day, I got another one, this one understood my case. so lease try and take time to get one to understand yours. Wish you all get money back from scammer. Thanks for all the advices on this community a lot. 🙏🙏

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