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This is almost exactly what happened to me! I ordered two electric bikes but received two N95 face masks!!!! I paid US $139 per bike and the scammers sent me $1 worth of crap I don't need. I made the mistake of not providing many details because I thought I'd have an opportunity to give more later. The Chinese company proved that they "delivered" something so my case was closed and now I have no idea of how to dispute this. My blood pressure is through the roof!!! What can I do???
Contact customer services and tell them, they should refund or open a new dispute for not as described for you?
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
With regards to my case, paypal, wouldnt entertain my case also as i has closed a case with the said seller at the beginning of the transaction. He wanted to post the item on the same day i purchased it. I told if he can hold on for a few days as i plan to purchase another shirt from him and i would prefer that both items shipped at the same time. At first he did not oblige so i decided to cancel the transaction but he later agreed because he could not ship out the first item as there was a ban on ourbound items to philippines.
Since we settled, i closed the case.
But then after several months a=had passed and he still could shipout, i opted to refund both purchases. he told me to deal with Paypal which i did, The first transaction was not refunded as Paypal insisted that the case has been closed and cannot be opened. I quickly got a refund for the second. I has to go back to GRAILED, to beg them to try to get the refund i deserved. They succeeded and i have GRAILED to thank for.
I feel Paypal sometimes has a one track mind when when settling disputes. I sometimes dont understand their logic. Also just a word of advise before you purchase anything from suppliers from China, check their reviews. It the modus of a lot of online sellers to send cheap items in replacement for something you ordered. In that way, they have a tracking number to submit to Paypal in order to claim payment.
Do you have copy of the transaction with the item number, photo and price? you can use that and send with you letter of refund. Attach the transaction details and a compare i5 with the copy of the item you received. That way even if the seller refutes they sent out your order, you can challenge that the item your ordered did not arrive.
Sorry the letter was kinda long, but i hope it helps.
I was scammed for a product online and I immediately reported it on PayPal customer service. They said they will look into it and after a few days I received a message that the dispute was closed in my favor and the amount on my credit card was moved. But later on after a few months my credit card company placed the amount again on my credit card bill and said that the dispute was reopened and now closed in favor of the scammer without me receiving any emails or message on PayPal. Question is should I pay the amount because due is near, or should I contact/call PayPal about this issue? I hope anyone could help me on this matter. Thank you so much!
While this topic seems to have gathered a lot of interest, the sheer fact that PayPal allows this to happen in a fair indicator that because the accept the fee from the seller, when they close a dispute or claim placed against a fraudulent seller, they are, in fact, aiding and abetting a criminal act for the purpose of compensation. First, exhaust all avenues of reasonable action to resolve the case. Unfortunately, in the case of a fraudulent, vile, lowlife seller, you will not be able to communicate with them (not sure how PayPal does it?). Next step is to contact PayPal directly by using the instruction and information in this link <removed>. This clearly outlines what to do in the event PayPal is complacent and actively involved in the fraud. There is a good chance that PayPal will delete portions of this text because it fails their guidelines, but do a internet search on "small claims PayPal" and you will find a good link. Subjectively, to Ben Longhurst (if that is your real name), you are despicable, and a poor excuse for a human being preying on customers who act in good faith. As a close, if all customers who were affected by this type of fraud and complicit behavior by PayPal sued in small claims court, they may take notice because eventually, it would affect PayPal's bottom line.