How to i verify my address if the bills of my home are under a different name?

V_Cake23
Contributor
Contributor
My account is limited due to me not being able to show my proof of address. I have already shown proof of identity, but my proof of address i am unable to show as the home I am living in. The bills are under a completely different name as im just renting the home. How else can I show proof of address?
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@V_Cake23 

 

We accept copies of the following documents as proof of address:

  • Utility bill (dated within last 12 months)
  • Cell or landline phone bill (dated within last 12 months)
  • Motor vehicle registration (dated within last 12 months)
  • 401k/brokerage statement (dated within last 12 months)
  • Copy of grant deed on home or lease agreement for home
  • Bank or credit card statement (dated within last 12 months)
  • Identity card or driver's license with physical address listed (must be current)

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V_Cake23
Contributor
Contributor

For my business account, I keep getting the same email of it getting rejected due to not having the same name as my business account, but as a streamer and as a voice actor, I am a freelancer who works at home and just has me as the name, yet when use an image of my real full name with address, it keeps getting unconfirmed, Help please.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@V_Cake23 

 

Reach out to customer services and they should be able to advise you better.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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Kudos / Solution appreciated.
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