How to escalate a case
jching_10
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Posted on
Jul-08-2022
06:52 AM
Hi there, i open a case for my seller but up to now he is nowhere to be found not even answering my messages nor reply to my email . im searching for escalate as case to paypal but i cant find it in my page. Please anyone who hve the same issue.
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Disputes & Chargebacks
6 REPLIES 6
kernowlass
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Jul-08-2022
09:43 AM
Which dispute did you open?
Is it 7 days since you paid?
Advice is voluntary.
Kudos / Solution appreciated.
jching_10
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Jul-08-2022
10:52 AM
kernowlass
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Jul-08-2022
10:54 AM
You have to wait 7 days since you paid before you can escalate.
Advice is voluntary.
Kudos / Solution appreciated.
jching_10
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Jul-08-2022
11:08 AM
Means after 7 days the escalate the case to paypal can be found in my paypal account?
kernowlass
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Jul-08-2022
11:25 AM
The dispute stage is for negotiation between you and the seller, however if you can't resolve things you escalate to paypal to make a decision, I can not say what decision that they will make.
Advice is voluntary.
Kudos / Solution appreciated.
jching_10
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Jul-08-2022
12:12 PM
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