How to add info to dispute under review?

[Arikirara76]

I tried to find add info but I can't find any of it..anyone can help me please?

[kernowlass]

@Arikirara76 

Has it been escalated to a claim yet? If so then you can't add anything else, you can only add information in the dispute phase of the claim.

[Arikirara76]

Not yet but i already responded and i want to add info and idk how to add it...

[kernowlass]

@Arikirara76 

https://www.paypal.com/uk/cshelp/article/how-do-i-upload-a-document-for-a-claim-help168

[Arikirara76]

I already submit the respond once but now i want to add a new info and idk how to do it

[kernowlass]

@Arikirara76 

Then contact customer services and ask them to add it to the dispute for you?

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.