How do I report a scam

Rexxpert
New Community Member

I was scammed. I purchased a bicycle and they claim is was delivered. They have proof of something being delivered but it wasn't to my address but a nearby city. A package was delivered to a mailbox and apparently the bicycle fit in it just fine. Here is how the scam works. They advertise a product and then ship something to a bogus address in a nearby city and then show proof it was deleivered. They get paid and you get billed by Paypal. When you dispute it to paypal they deny it based on proof from the vendor that what you ordered was delivered even though they cannot produce proof of where or what was delivered. 

 

The email address of the seller no longer works so there is no way to contact them, but apparently paypal has no problem doing so because they cite the seller showing proof of delivery. I will no longer be using Paypal for purchases like these except through known major compnies who allow paypal transactions. Which also accept standard credit cards.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Rexxpert 


Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?


Advice is voluntary.
Kudos / Solution appreciated.
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