How do I report a merchant who is charging 2.9% processing fee for paypal users?

Angela1957
New Community Member

I know a merchant is charging a processing fee to it users of paypal accounts and know that this is illegal.  How do I report this to paypal?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Angela1957 

 

They can surcharge just not more than the fee.

https://www.paypal.com/au/webapps/mpp/ua/useragreement-full?locale.x=en_AU#accepting-payments

Surcharges

You agree that you will not impose a surcharge or any other fee for accepting PayPal as a payment method that exceeds the amount you pay us for that payment as a percentage of your total price.


Advice is voluntary.
Kudos / Solution appreciated.
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Angela1957
New Community Member

Thank you for the clarification.  They are actually charging 2.6% which is the Paypal fee.

 

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