How do I block a customer from making more purchases? She always asks for a refund.

toanlajac
New Community Member

I have a customer that buys artwork

from me and then repeatedly asked for a refund.

I have them given them their refund.

Now they are asking if they can a refund and  return a piece of artwork that they purchased over a month ago.

I would like to block this person from my list of people that can buy from me.

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1 REPLY 1

PayPal_Craig
Moderator
Moderator

Hi @toanlajac

 

Welcome back to the Community! 

 

If you no longer want to receive payments or messages from another PayPal user, you can block them via the PayPal website or mobile app.

Website:

  1. Go to your Contacts.
  2. Choose the name of the person you want to block.
  3. Click Block this contact.
  4. Click Block to confirm.

PayPal app:

  1. TapPayments, then tap Pay.
  2. Under "Your contacts," find the person you want to block and tap the 3 dots next to their name.
  3. Tap Block (person's name).
  4. Tap Block to confirm.

Once you block someone, they'll no longer be able to send you money, message you, or find you in the PayPal directory.

 

Hopefully, this helps! 

 

PayPal_Craig

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