It seems that the moderator does not even read the post.
First rule in customer service (in my medical company) is to diagnose (read) the complaint.
The buyer was in fault 3 times consecutively (1 time buyer ordered by mistake, 1 time buyer refusing to send goods back, 1 time buyer refusing to admit goods had arrived).
Paypal rules are now that the 'buyer' is punished with potential double rates in handling disputes.
A -very- strange way of punishing buyers instead of 'sellers' who misconduct.
After a phone call I was answered that -indeed- the 'seller' is eligible for higher dispute handling rates.
Paypal does 'not take into account where the fault was, reading the agreements, and hearing the response on my contact with the contact center.
The 'seller' pays all higher dispute rates if a certain percentage of disputes is achieved.
I must admit as e medical company that a doctor in a hospital would not be sued if a patient voluntarily jumps under a car, no ?
Belgian companies have a code of conduct in which to handle disputes.
This is at least on a commercial basis, and ethical basis not a correct way of handling disputes in fabour of buyers who misconduct and letting pay the 'sellers' for the (double) raised dispute fees in order to force buyers to behave correctly.
Very, very strange commercial way of
