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There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.
Click help / contact bottom left of Paypal pages for options available for your country.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
OR
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.
https://www.paypal.com/uk/smarthelp/article/how-do-i-close-my-paypal-account--faq1215?app=searchAuto...
Advice is voluntary.
Kudos / Solution appreciated.
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