Having some issues with identification and linking bank accounts

[Davidtatu222]

I just tried Paypal for the first time ever. I kind of messed up the "provide more information part on my first try and got my account limited, so I created a second account as I had no identification on me. On this one, everything worked fine and I got paid to my Paypal balance. However, I have no way to actually transfer that money to my bank account, since I can't do it through my card and when I try to link my bank account it says that I have it linked to too many accounts. I have already removed my bank account from the first Paypal account, so it is currently connected to 0 accounts. Is it possible to somehow delete my first Paypal account with limited access and make Paypal realise that I don't have my bank account connected to any Paypal account anymore?

[Davidtatu222]

I am in Australia and use NAB btw.

[PayPal_Meghan]

Hello @Davidtatu222, 

Welcome to the PayPal Community! 

I'm sorry to hear you've been having difficulty setting up your PayPal, linking a bank, and transferring money. If your first account was permanently limited, the second account will likely also be limited unless you were advised that you can create a new one. The permanently limited account cannot be closed; it will remain open but will not be able to be used. If it was only a temporary limitation, I recommend supplying documentation to lift the limitation. 

Regarding adding your bank, a bank or card can only be added and removed from a PayPal account a maximum of three times. If you've reached that limit, you would be unable to add it to a new account and would need to use a different one. If your bank has only ever been added to the first account once, you can reach out to Customer Support to see if they will be able to assist you with adding it to the new account. You can contact Customer Support by selecting 'Contact' at the bottom of any PayPal webpage. 

Best wishes!

- Meghan