Hi,
Has anyone been through the process of external chargebacks? My customer filed 10 disputes in January with American Express for $18K. He closed the disputes quickly (I have proof of this) and the 75 day mark has passed, but PayPal has not refunded me. I know with certainty that American Express refunded PayPal back in January.
How long past the 75 day mark have you waited? What should I do? PayPal keeps saying it's with the external credit card but I know with certainty that all of the disputes are closed.
I know that PayPal holds funds from closed disputes for 75 days to prevent second disputes, but I thought they released the funds on Day 75 and they have not done so.
Any help would be appreciated.
