HOW many folks have to be scammed by supported PP?

[amysballoons]

50. stolen PP brags about how your "guaranteed" and "protected" against fraud...I was recently denied a claim from quite obviously fraud where china based seller used paypal seller guarantee fully support and above all endorse the stealing and theft from buyers. 

Fake tracking number by a shipping company that does not exist, and then says dropped off to USPS which you cannot find their tracking number or a USPS tracking number issued to the item as they DO NOT use other carriers tracking numbers, no delivery actual address delivered to JUST a town name. 

I have to admit I am stopping use of PP because they lie and fully support scammers and do not SUPPORT USA users. 

I am guessing they were bought out by china company that is now stealing from US customers. 

Reading these reviews so many others experiencing same thing...guess they DO NOT CARE...only for scammers.

[KCdoglove1234]

I'm having the same problem now! Fake info and no product! I ordered 2 bottles of Jack Daniels Sinatra Edition! Today my father got a suspicious package from Jamaica NY! They send something so they can tell PayPal that they shipped the product! I'd like to meet the seller face to face!

[kernowlass]

@amysballoons 

@KCdoglove1234 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

Disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?

[callieb]

Happened twice to me both on Facebook ads, used paypal as thought it would have my back. Scammers using USPS tracking info. They sent paypal a tracking number that inderd was sent to my house. However what arrived was from another sender and did not contain what company says. I paid for a laptop and the received package according to USPS was only 4.9 ounces!! Hello paypal you take the word of a scamming company and offer no recourse for customers who can provide PROOF that the item was not as ordered. I have spoken to PayPal and the UDPS about it. Paypal is only interested in getting their fee and does nothing to protect the customer.