HOW TO CANCEL A REPORTED ISSUE

bjevistal
Contributor
Contributor
Hello i reported an issue, But we and the seller agreed to continue the transaction.
Login to Me Too
2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@bjevistal 

 

Click on view in the resolution centre to cancel a dispute.

However be careful as you are only allowed x1 dispute per transaction so if you cancel it and the seller does not provide the item purchased you won't be able to open another dispute.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

PayPal_Sean
Moderator
Moderator

Hello @bjevistal, Welcome to the Community and thank you for posting.

 

If you close a dispute or a claim it’s important to be aware that the claim can’t be reopened. Closing a dispute tells us that the dispute or claim has been resolved to your satisfaction.

To close a dispute or claim:

  1. Go to Resolution Centre.
  2. Select Open cases in the drop-down menu and find the claim you wish to close.
  3. Click the Case ID link (e.g. PP-111-222-333) under the Case column.
    • If the case is in the Dispute phase click Close Dispute
    • If your case is in the Claim phase click Cancel this claim.
  4. Enter any comments in the comment box and continue to close your dispute or claim.

 

I hope this helps,

 

- Sean

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.