HELP! Can't respond to a dispute. Paypal says i need to respond but there is no option to respond

[camarahobbies]

Paypal says i need to respond to a dispute. but it doesn't provide any means to respond or upload documents..
They tell me repeatedly to "respond" but fail to actually give me the means to do so.
How do i respond?? ive followed the instructions and the links... but the respond button just takes me to the case details and there is no way there to enter a response or upload documents.

[PayPal_Bindu]

Hello @camarahobbies 

Thanks for posting your inquiry in the PayPal Help Community!

Sorry to hear that you're not able to respond to the dispute in your PayPal account. I suggest you to try some troubleshooting steps like clearing your cookies, history, cache, etc. from your browser or try using a different browser/device to see if you're able to respond to the dispute. If the issue persists, you can contact the team to update your response towards the dispute in your account. 

Good luck,

Bindu