Guest payment contention

Doubleeagle1979
New Community Member

A few weeks ago my wife made a purchase as a guest instead of logging in to our account. Now the vendor is saying they never received the payment even though it shows on our credit card statement. I would like to dispute this payment and user however I can not figure out how to do so.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Doubleeagle1979 

 

You don't have Paypal buyer protection cover as a guest buyer but you can contact customer services and they may be able to assist you by reaching out to the seller for you.
So If you need help for a guest buyer transaction then you can;

1. Phone Paypal customer services and see if they will help you.
OR
2. Contact your card issuer for a chargeback.



Advice is voluntary.
Kudos / Solution appreciated.
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