Goods to return

[Temp20231120ZA]

Pay pal have said that I must pay returns fee which exceeds the cost of goods even though the retailer has sent me the wrong size on my order I have requested a prepaid returns label which has been refused 

[kernowlass]

@Temp20231120ZA 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[Temp20231120ZA]

Thank you for your reply however you cannot do a chargeback with your credit card as it is a third party transaction and Pay pal know this something to be aware as a pay pal customer 

[kernowlass]

@Temp20231120ZA 

Loads of folks have done chargebacks if they funded their paypal payment via a credit card, its why I advised it.