Goods never arrived from a previously disputed transaction

[Grace143]

I made a transaction back on 2 Oct 21 that felt wrong. Checked my PP statement and I didn’t recognise the seller (Chinese clothing company) I disputed transaction and it was rejected/closed. Now, 2 months later, goods not received and emails to them go unanswered! Because earlier dispute was closed (transaction deemed not fraud as it fits previous buying pattern) I seem to get anywhere now reporting that the goods never arrived! At my wits end and so sick of PayPal’s attitude to scam Chinese sellers! It’s like they support them……..

[kernowlass · Accepted solution]

@Grace143 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

[Grace143]

This is a scam. It’s perfect for the fraudulent Chinese scammers. They can’t be reported as fraudulent because of PayPal policy! PayPal are supporting this racket and need to change their policy!!!

[kernowlass]

@Grace143 

Oh course they can be reported, you can open a dispute for non receipt of item OR item received but not as described.

You just chose the incorrect option.

[Grace143]

That’s my problem!!! I can’t report that I never received the goods because of previous dispute!!!

[kernowlass]

@Grace143 

My point exactly, it was your error, so not Paypals fault you negated your own buyer protection unfortunately.