GIANTBEE TECHNOLOGY LIMITED never received my pkg since it's now oct ?

FedupOFripoff
Contributor
Contributor
I ordered from GIANTBEE TECHNOLOGY LIMITED anyone else ..contact lenses apparently and never received anything more a mssg bk..
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Jemecky 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





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21 REPLIES 21

Jodi08
Contributor
Contributor
same issue.... won't let me dispute any suggestions
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Lovely110
New Community Member
I ordered mine in September and still have not received them
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Lovely110 

@FedupOFripoff 

@Jodi08 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.....or the correct one for your country.
https://www.paypal.com/us/webapps/mpp/returns



Advice is voluntary.
Kudos / Solution appreciated.
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Just-MI-Luck
Contributor
Contributor

Gah, I am newly in the same boat, ordered but no merchandise. I now realize I need to thoroughly vet online retailers. 

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Just-MI-Luck
Contributor
Contributor

Update: I emailed GIANTBEE and within a week I did receive a reply. They assured me my order was on the way

and blamed the delay on Covid. I completely understand that the pandemic has messed things up, but I do not think

there is any excuse for not keeping customers informed. Anyway, the puzzles did show up about a week later. I purchased them

for my Mother-In-Law and she is happy with them, so I am happy. In the future I will be very wary of ordering off of Facebook. I consider

this a lucky escape. I was prepared to lose my money. Best of luck to all!

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DeutscheMermaid
Contributor
Contributor
I has been since October for me also. They create a shipping label and use it as a tracking to say they sent it and never do.
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RkyCanada
Contributor
Contributor

GIANTBEE TECH LTD...a scam operator. I ordered some items early March 2021; never received a tracking email; have not received what I ordered. When I try to ”View Order”....the webpage cannot be found. And PayPal seems to act as their intermediary. This is quite upsetting.

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Just-MI-Luck
Contributor
Contributor
Same boat!
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DeutscheMermaid
Contributor
Contributor
It took me forever, but u got my money back. These guys are scammed. They get a tracking number and pretend to send it out and never do
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