Funds have been held for over 6 months

[Buhlexxxx]

PayPal has held the funds in my account for over 6 months now. The first time they sent me an email they said they’d be held for 3 months before being released. It’s been over 6 months and they still have my money, is this legal?

[kernowlass]

@Buhlexxxx 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[Buhlexxxx]

Thanks for responding, it’s been over 180 days. There hasn’t been any disputes because I haven’t used my account at all since, the worst part in all this is any dispute opened was due to a delay in receiving packages because of customs, most of the time, they arrived on time. Regardless I refunded anyone who had any problem or changed their mind about a purchase. It makes no sense for the account to still be holding my funds and inaccessible at this point in time.