Fraudulent charges

Lindabob44
Contributor
Contributor

I have 3 charges to my credit card from a company I never ordered from. How do I stop PayPal from paying the accounts and recoup previous fraugulint charges?

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8 REPLIES 8

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lindabob44 

 

What does it say on the transactions on your paypal account or don't they show on there?


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Lindabob44
Contributor
Contributor

When I go to the Resolution center none of my credit cards show up. Only my credit charges

 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Lindabob44 

 

Cards are in your wallet not the resolution centre so not sure what you are talking about.

Do the transactions show in your paypal activity and if so what does it say on them??


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Lindabob44
Contributor
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The transactions do show up in the activity for my card.  I go to my wallet the only things that show up are charges and payments in my Credit account

 

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PayPal_JonK
Moderator
Moderator

Hi everyone! Thank you for visiting PayPal's Community Forum. Thank you @kernowlass for your help on this thread so far! We appreciate your time and expertise you lend here. 

 

@Lindabob44, welcome back to the PayPal Community Forum. If you see the transaction on your PayPal Activity, you can Report a Problem with the steps listed here: How do I report an unauthorized transaction or account activity?

 

If you do not see the transactions listed in your PayPal Activity, please reach out to your funding source to see what options may potentially be available. 

 

Best wishes!

 

 - Jon K


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Lindabob44
Contributor
Contributor

JonK,

I have done everything using the link you supplied above however, when I select the link and click REPORT A PROBLEM the only accounts that come up are my credit accounts.  I need PayPal Master card accounts.  I have tried everything I know but I can’t get those accounts.

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PayPal_JonK
Moderator
Moderator

Hi @Lindabob44

 

Apologies for any confusion here. Normally, PayPal would not be able to open a dispute for a transaction which isn't listed in your Activity. With that in mind, I'd recommend reaching out to the customer service number listed on the back of your card to report unauthorized activity with that funding source.

 

I hope that helps,

 

 - Jon K


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Lindabob44
Contributor
Contributor

Thank you very muchJonK.  What you state is exactly what I am going to do, call the number on the back of my card.  I went on the internet to try to contact the 3 companies only to find out they do not exist and several reviews on each company with the same problem.

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