Fraudulent Merchant

[rkrill]

Hello.

I made a purchase from a merchant whose website claimed to be a US company but it was in China. I was trying to buy a large 10x22ft putting mat for golf. When it finally arrived, it was a 10inch by 20 inch hitting mat. When I disputed it, I am now being told I need to return the item to China, at MY expense. The company took down their website, and I would like to try to email pics of everything as well as the email chain to paypal, but it seems there is no way to do this. Is there an email at paypal I can send this to to get this properly resolved?

[kernowlass]

@rkrill 

Another of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.