Fraud protection dose PayPal understand?

[downs13d]

Unauthorized transactions found in my favor however the $700 PayPal took from my account was replaced into my account by my bank while the case was investigated now that it was found in my favor the bank asks that PayPal return the money however PayPal states the bank already paid me so if they pay the bank I will get paid twice the bank paid me now the bank wants PayPal to pay them I am not asking PayPal to pay me yet as of now my account is negative $700 if you ad the $700 PayPal took because the unauthorized transaction now placing my account in negative that’s $1400 thank God my bank replaced the $700 PayPal took yet PayPal wants me to pay the bank back for the money the bank gave me okay if I did the what about the money PayPal took from me? My biggest problem is when I call they don’t listen to me they just read the line bank pay you PayPal pay bank to pay you 2 time yet PayPal has not paid bank no paperwork only PayPal take money I say they say no you paid two time you pay back to PayPal when PayPal no pay only pay the unauthorized transaction what do I do now they say it is a debit they not a bank can they scare my credit report?

[PayPal_Meghan]

Hello @downs13d, 

Thanks for visiting the PayPal Community! 

I'm sorry to hear about the unauthorized transactions that have taken place that led to a negative balance in your PayPal account. From what I understand, it sounds like you filed a dispute with both your bank and PayPal, and both were approved. When a PayPal dispute is approved, the money is immediately returned to your bank account. If your bank also files and approves a dispute, they notify PayPal. Once this notification is received, PayPal removes the credit that was issued to you from your PayPal balance rather than your bank account. This can cause the PayPal balance to fall negative. If the negative balance is not covered, it can be sent to collections and reported to the credit companies. 

As you had mentioned, you didn't receive the original credit from PayPal, and only your bank; I recommend downloading your bank statements and a PayPal Activity Download. After creating both, you'll be able to compare all transactions from the same time period to see what happened to the different credits. Once you confirm that you did not receive the credit issued by PayPal, please reach out to Customer Support with those copies. You can find the different options for contacting Customer Support here. You might find a different, more successful option than your previous attempts. 

I hope this helps and that you're able to determine what happened and resolve the negative balance! 

- Meghan

[downs13d]

Thank you but I have gone to the bank and they have no record of PayPal sending any money only taking money so I am done with PayPal done if they try and report me to credit burrow well guess what they are not a bank and I didn't borrow from them they messed up and lost a customer I have wasted to much time on them it is simple fraud protection