Fraud credit - being chased for a debt that isn't mine
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😭
I hope someone can help! In Jan this year I received a debt collection letter saying paypal were chasing me for over £1k.
I immediately logged into my account to see how this had happened and found no related transactions. Which means I can't log it under the normal paypal 'report a fraudulent transaction' process. After several months, the debt agency sent me a printout showing the transactions in question. They are all in Canadian dollars and occur over a range of just over 1 week in December last year, not before or after.
They were all done under my details except there is a different email address - i think maybe they have been set up as a credit account?!
I have got absolutely nowhere with paypal, I have tried Citizens advice bureau who directed me towards Action Fraud, who tell me there isn't a viable line of enquiry...I am sooo sooo at my wits end! And every couple of weeks a new red letter chasing the debt arrives!
Has anyone else had this or similar? How has it been resovled? Any ideas?!
Thank you
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Fraud & Phishing
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Hello @Kathryn_59, thank you for posting.
I realize that this situation is difficult, but rest assured we can find a resolution for you. As you received a debt collection letter, it would be best to contact PayPal so we can best assist you.
For safety and security, please contact our customer support team via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, chat or phone.
I hope this helps,
- Sean
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