Fraud by Chinese Company Case Me

[BrianClark]

Dear Community

I ordered a mobile phone case from Case Me (casemecase.com) in China and paid via Paypal on 18 Nov 23. (USD20.99). My phone case has not arrived and |ve emailed Case Me 5 times and the courier company (4PX) four times without reply. Can anyone help as to how I should go about getting my money back?

Kind Regards

Brian [removed]

[kernowlass]

@BrianClark 

https://www.paypal.com/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160

[BrianClark]

Hi

Thanks for your reply. Unfortunately I cant login to Paypal to go to the Resolution Centre because Mobile Number they have on file for me is outdated and obsolete. I login with the correct U/N and password, but they also want to send me a message to confirm it is me. It's to the wrong number.

How do I change my Mobile number to the correct one that I have currently?

Regards

Brian [removed]

[PayPal_JonK]

Hi everyone! Thanks for visiting PayPal's Community Forum. Thank you @kernowlass for your assistance here. We appreciate your time!

@BrianClark, welcome! I'm sorry to hear you've run into some issues logging into your account to report this transaction. I would recommend reaching out to our Customer Support teams to help you update your phone number and open a case on the transaction. 

Best wishes!

 - Jon K