Fraud Seller

[Reemunia]

I bought something & paid for it by mistake “family& friends” , unfortunately the seller was a fraud/fake. Is there anything I can do to get my money back & report him/her?

[kernowlass · Accepted solution]

@Reemunia 

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his Paypal fees and negates your buyer protection at the same time.

You would also not be able to open a dispute (apart from one citing an unauthorised transaction), which would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.

If you funded your Paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately they may decline as well as it was a gift payment.

[Reemunia]

Thank you. As I mentioned I choose the option of “family/friend” by mistake.

[oneshane]

Sorry, im a bit slow here but i need confirmation that there was/wasn't anything you could do to refund your payment made through "friends & family"

[kernowlass]

@oneshane 

Think the clue is in the name, if they are not a close mate or family member you don't use that option.

It clearly states buyer protection on the goods/services option but no buyer protection on the friends/family option.

No paypal do not refund f/f payments, they can reach out to the recipient for you to request a refund but they can't force them to do so as you have sent a 'gift' of money.

[kernowlass]

@Reemunia 

That's a shame, best double check you select the correct option next time maybe?