Forgotten Password and Unknown Withdraw

N_S-A
Contributor
Contributor

Hi, I have an alternate PayPal account and there has been a withdrawn amount of $175 from my bank account through PayPal. I forget my password to this account, and the phone number associated with it I do not recognize. Unfortunately, I also forget the password to the email account. Is there a way I can verify my identity to receive information regarding the withdraw and possibly receive my stolen money? Thanks.

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1 REPLY 1

PayPal_Megan
Moderator
Moderator

Hello @N_S-A,

 

Thanks for being part of the PayPal Community!

 

I definitely understand your concern with this matter.

 

If you're unable to access your account at all and can't reset your password, you will need to reach out to our Customer Support for further assistance.

 

You can find our contact options by selecting "Contact," at the bottom of any PayPal page.

 

I truly hope this is resolved soon and wish you the best of luck!

 

-Megan S.

 

 


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