Faulty item
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I received a faulty item, serum leaked out of the box. I emailed seller immediately, had no response for 2 weeks until I opened a PayPal dispute and requesting full refund. Now seller has told me another product has been sent. I didn't agree for a new one as I've lost confidence in the company. Any help please?
- Labels:
-
Disputes & Chargebacks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you opened a dispute for item not as described then have you escalated it to a claim yet?
Only sending another item does not nullify the first claim as you are not citing non receipt of the item.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Whether you give banking details or not is up to you, however do not close the dispute, the seller can easily refund and that would auto close the dispute.
However be aware paypal may tell you to return the item back to the seller first before they have to refund (trackable to prove delivery and at your own cost).
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Can a merchant charge my account with just an email from me agreeing to the charge? in Transactions
- Is the number 789372482 safe ? in Transactions
- Being asked to return an item to China when it was shipped from the US in Security and Fraud
- Issue with withdrawal balance to Debit Card (Indonesia) in Wallet
- Bought an item 8th December the website is now unavailable in Transactions