False payment

Percy789J
New Community Member

I have received a Email from Paypal  saying they are    taking £669 99 from my bank account

Ihave not sanction this Ihave not ordered  anything of that amount Please can you help

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Percy789J 

 

If its a spoof then NEVER USE ANY LINK OR PHONE NUMBER in the email.

Firstly if the email/text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email/text to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


Advice is voluntary.
Kudos / Solution appreciated.
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