Fake tracking number provided

DawnH96
Contributor
Contributor

I ordered an item but never received it. Opened a Paypal dispute. The Seller provided a FedEx tracking number NOT associated with my name address. Because of the tracking number provided, PayPal declined my case. Help, what do I do now?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@DawnH96 


Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?


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DawnH96
Contributor
Contributor

This has now been resolved. I had to contact PayPal and talk to a real person. 

There are companies out there that will use a tracking number for a different package that shows delivery in the same city as you. So if you plug in the number to any tracking site it will show delivery in the "right" city, but will not show an address. This then requires you to call the delivery company and verify the name and address are NOT associated with you. After that, you then must CALL PayPal's help center to lodge a complaint and ask them to verify with the delivery company, and then PayPal will take it from there. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@DawnH96 

 

So, you did as I advised, you're welcome ! 


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