Hello Sonya,
I also received a fake tracking number. I was extremely consumed and dedicated to resolve the issue. I provided several screenshot, pictures, and even videos from my security camera, with date/time stamps, during the exact time the tracking number stated the "package" was delivered. ALL of that was NOT good enough, pp wanted a letter, picture or screenshot from UPS stating it was a tracking number NOT associated with me or my purchase. I was able to obtain this from UPS, relatively painlessly and very quickly (Big Kudos to UPS!!!). Before I received and sent this to pp, I was actually offered a "voucher" for $4.80 over the price I was scammed. I insistently refused this voucher and continued to flood email with other proof, consistently pursuing my character and integrity, which should never have been questioned by pp. Extremely frustrated, disappointed, and angry. It is a great thing I am not only retired (allowing the time for my dedication and persistence), but, thankfully, I am able to type relatively quickly, with very few, if any errors/mistakes. I have saved the multiple chat sessions involving my case. Even after my case closed, I pursued in an attempt to advocate for those consumers that can't or won't. I begged pp for the address on file for the alleged seller. During my last rant, screenshotting the obvious issues with fake tracking numbers and pp's idiotic policies, specifically siding with the "sellers", even those with a negative reputation, pp revoked my ability to send/attach files to the chat session. Trust me, I am far from finished! Once I get a dedicated opportunity to review my entire chat sessions, I will be posting and I will attempt to inform you that it is posted. You will see my extreme dedication. So, I turned down the "generous voucher" as I wanted more to prove my innocence and have the seller (hopefully) removed from future pp selling. My case was closed within 10 minutes of providing a screenshot of the information contained in my claim to UPS, in my favor. I am no longer going to be a pp customer, I'm done. I could have easily gone through my credit care, American Express, who would have generously and immediately credited my account in the full amount, but also would have done the investigation themselves. It is unacceptable pp requires the investigation, requiring the time, dedication, persistence, and proof of no wrong-doing, be all be done by the consumer/buyer. Never again. American Express from now on for worry free purchases and customer support. I will say, Veena, my pp representative was very patient, dedicated and accommodating, specifically to my obvious sarcasm and frustration, and clear of what was required to close the dispute in my favor. It was not her moronic policies that she was following. Also of note, pp mentions a means to appeal a closed dispute, however, I was never able to find or submit anything of the such. I don't think it actually exists. I even went so far to question the appeal process during my dispute chats, however, it was never addressed or explained. Finally, I was beyond disappointed there was no contact information for the idiot seller. The website was taken down. I was provided an email address by pp, however, all three email attempts returned an "undelivered message" automated response, which, I also took a screenshot and sent via chat to pp, many more times than once. So, the bottom line is, please continue to pursue, push and dedicate the absolute obvious and correct resolution. I can strongly assure anyone this will never occur to me in the future, and, if I can prevent it from occurring to just one, my efforts were all worth it. If I can, somehow, keep in contact with you, I would love for you to see the many, many, many pages I submitted, copied, and pasted into the chat. I won and hope all other do as well!!! Should you have any questions at all, or, would like some advice or continue pursuits, please, do not hesitate to let me know. By the way, that invitation goes out to ANYONE who is experiencing this idiocy. My next pursuit is with UPS to find ways to prevent this scamming stupidity!!! Out here...
