FAKE ACMETOOLS SITE / SCAM
Hello everyone, I bought a product on the fake site acmetools, and I can’t contact Paypal in any way, I opened a dispute and wrote that it was a scammer, but Paypal decided to contact the seller and most likely he will present a fake track number. What should I do in this situation? And what is most interesting, the order cannot be tracked on the original acmetools website, and this product is not on it at all.
Disputes & Chargebacks
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
Advice is voluntary.
Kudos / Solution appreciated.
ACMETOOLSONLINE.COM is a fake site.
I bought something, paid with paypal and still haven't received my item. When I tried to contact them, they only have an email listed on their site under Contact Us and when I tried emailing the message was undeliverable.
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